would recommend to anyone who is looking to rent. was with them for 18 months and jayne was extremely helpful in my time from beginning to the end of my tenancy. I will certainly look on their site if I was looking to rent again
Kimberley logan 28 kimberley street hollins oldham. If you are the landlord maybe you would like to see how your properties are maintained.In response to dave chapman The land lord did a full re roof over 2 years ago. On the re roof you managed to damage my ceiling in the bedroom also which we pointed out right away with the bits on the bed still. Hmm still waiting for you to repair that damage after i had decorated. Also decorated that bedroom wall twice paper again falling off. Do not expect me to spend more money on this because i will not. A new kitchen was agreed not done and riddled in damp in cupboards what little cupboards are there. Nothing has been done.Tileing in the bathroom agreed not done. Back door was like this when moved in we reported it. You said you fixed it but bodged it. You came out last week and tried telling me it was sorted. Until may i add i pointed out you had not fixed it and you agreed a new back door was needed. Not my fault you did not do job properly when first reported. The front door was reported yet again and you came out agreed that needed new. Nothing was done. You came out last week and said new panel. Again not my fault.The house is still full of damp and not just on the walls of the next door you are saying it is. Also i been told to be patient because the landlord has had problems. I have been patient for two years now and snapped as seems things are bodged or just getting ignored. Which may i also add you are causing ill health so if we want to play seriously i will take photos of all my furniture damaged through damp that was bought in this house and go down compensation route for damage to property. Which i have reciepts and tenancy agreements to prove they were all bought and damaged through this property. Also compensation for worsening of health conditions through the state of the house. Do we really want to play. Because i am not any more sort your stuff out and keep tenants updated on whats happening then maybe you will get better reveiws but you do not like people saying where they are going wrong disgraceful. You should take peoples points on board they are the ones paying you the rent. You should want to keep people happy but obviously not. Then you get attitude which may i add was being recorded. As my sister in law was recording it. Well done on being a very unprofessional service provider.As for being rude and abusive and my partner appologizing for me funny. You are all rude and abusive expecting us to to sit here and shouting yourselves. Treat people how you would like to be treated. Also for your information we have recordings of how abusive you all are and photo evidence of the bodged little jobs you refer to. Only after the fact of that phone call did you arrive which may i add was ment to be a new contractor not one who bodges everything.My partner could also put a review up which may i add would be just as bad as mine as we do not appologize to people who are ment to do a job.Constantly done repairs please do not make me laugh. You done a full reroof abit of pointing which has not all been done as needed. Then a leak from sink. I was patient for over 2 years and you lot promised the earth and can not achieve it. Do not like the review change my mind. I do not think you can do that after what you left us living in for over 2 years. Nothing other than whats been mentioned has been done. You expect us to stay calm go away do your job properly. I have never shouted at workmen although i have shouted on the phone when staff think its ok to shout and talk over you when your trying to resolve an issue.Now they serve a section 21 repossession order. Apparently cos landlord is selling up. But really its because ive asked for repairs to be done and they do not want to do them. I know my rights as of 1st october 2015.
In response to the review Kimberley Logan of 28 Kimberley st has posted.First of all in the past 2 years the landlord and smooth moves have constantly done repairs to this house. The roof was completely redone and loft insulation was installed at a large cost for the owner.A new window, numerous small job visits for everything from small drafts too missing plugs have all been carried out in very quick turn around times. Several rude messages and phone calls have been made to the office staff which is unacceptable.Even workmen have had apologies from Kimberleys partner due to her rudeness and shouting. A very rude and abusive call was made this morning to the smooth moves office and within an hour we were on site to address the issues at the address again!A new back door was agreed to be ordered and a new panel in the front door was also agreed to be ordered. These are damaged due to kicking which nobody seems to know when happened, the cracks have just appeared?????.The landlord owns several properties which a maintenance company was contracted to look after but unfortunately after investigation the landlord found nothing had been maintained for several years.Smooth moves took on these properties and since then has spent many man hours and money to improve the property's to a very high standard.It is unreasonable to expect all this work to be completed immediately and unfair to abuse the staff at smooth moves, even though they do their best to get works done as quickly as possible.I would have no problem in recommending smooth moves and they have a large portfolio of property's that speaks for itself.
Seemed professional but this was just a front. Once into the property maintenance is ignored. For 7 months I still have no carbon monoxide testers supplied. Tiles have fallen from the roof with no interest in repair. Loose floor boards in the hallway have nearly cause injury to a guest visiting. The staff seem to have little grasp on the law surrounding tenancy and tenant rights. The written communication is often assumptive. For a home visit the letter told me if I was not home they would simply use management keys to gain entry! Having no chance to reply in the 14 hours between my getting the letter and the time for inspection I emailed to refuse permission as I wasn't in and have 2 dogs which could attack a stranger without suitable supervision. The staff member still showed up just as I. Was leaving so I refused this in person to be arranged for a more suitable time. I have now received a notice 21.Tenants don't waste your time find an established agent who has a good reputation and don't rush to rent from this company. Landlords don't waste your time find an agent who will look after your investment and won't sit watching it rot as this company are with the house I occupy.Update 16/05/17. They have changed the locks before my notice date and have now opened the landlord up to litigation for unlawful eviction, this cements my belief that they don't know how to do their job, nor protect the landlord.
the most professional people to deal with, get things done very swiftly, highly recommended!! best people to deal with in the northwest!!
Smooth Moves is a UK Real Estate Agency based in Oldham, North West England. Smooth Moves is located at 102 High St, Lees, Oldham OL4 5DJ, UK.
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